Terms & Conditions, Privacy Policy, and Disclaimers

Effective Date: 28 May 2026

Website: www.glowehealth.com

1. Terms & Conditions

1.1 Acceptance of Terms

By accessing or using www.glowehealth.com (the "Website"), you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the Website immediately. These terms apply to all visitors, customers, and users of the Website.

1.2 Eligibility

You must be at least 18 years of age to purchase from GLOWE. By placing an order, you confirm that you meet this requirement. GLOWE reserves the right to refuse service to anyone at its sole discretion.

1.3 Products & Descriptions

GLOWE makes every effort to ensure product descriptions, images, and pricing are accurate. However, we reserve the right to correct errors and update information without prior notice. Product images may vary slightly from the actual product.

1.4 Pricing & Payment

All prices are listed in Hong Kong Dollars (HKD) unless otherwise specified. GLOWE accepts payment via the methods displayed at checkout. Prices are subject to change without notice. Orders are confirmed only upon successful payment processing.

1.5 Orders & Fulfilment

Placing an order constitutes an offer to purchase. GLOWE reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraud. You will be notified by email if your order cannot be fulfilled, and a full refund will be issued.

1.6 Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed. GLOWE is not liable for delays caused by third-party couriers, customs, or circumstances beyond our control. Risk of loss passes to the buyer upon handover to the carrier.

1.7 Returns & Refunds

Due to the nature of health and consumable products, GLOWE does not accept returns of opened or used items. If a product is received damaged or incorrect, please contact us within 7 days of delivery at support@glyfherbal.com with photographic evidence. Approved refunds will be processed within 10 business days.

1.8 Intellectual Property

All content on this Website — including text, images, videos, logos, and product names — is the intellectual property of GLOWE or its licensors. You may not reproduce, distribute, or use any content without prior written permission.

1.9 Limitation of Liability

To the fullest extent permitted by law, GLOWE shall not be liable for any indirect, incidental, or consequential damages arising from use of the Website or purchase of products. Our total liability shall not exceed the amount paid for the relevant order.

1.10 Governing Law

These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

2. Privacy Policy

2.1 Information We Collect

When you use our Website or make a purchase, we may collect the following:

•Personal information: name, email address, phone number, shipping address•Payment information: processed securely via third-party payment providers; GLOWE does not store card details•Usage data: pages visited, time on site, browser type, IP address•Communication data: messages sent via WhatsApp, email, or contact forms

2.2 How We Use Your Information

We use your information to:

•Process and fulfil orders•Send order confirmations and shipping updates•Respond to enquiries and provide customer support•Send promotional emails and wellness updates (only with your consent)•Improve our Website and product offerings•Comply with legal obligations

2.3 Data Sharing

GLOWE does not sell your personal data to third parties. We may share data with:

•Logistics and courier partners for order fulfilment•Payment processors (e.g. Shopify Payments) for transaction processing•Email and marketing platforms (e.g. Klaviyo, Mailchimp) for communications•Regulatory authorities where required by law

2.4 Cookies

Our Website uses cookies to enhance your browsing experience, analyse traffic, and support marketing functions. You may adjust cookie preferences in your browser settings. Disabling cookies may affect certain Website features.

2.5 Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data by contacting support@glyfherbal.com.

2.6 Your Rights

Under applicable privacy laws, you have the right to:

•Access the personal data we hold about you•Request correction of inaccurate data•Request deletion of your data•Opt out of marketing communications at any time

To exercise these rights, contact us at support@glyfherbal.com.

2.7 Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

3. Health & Product Disclaimer

3.1 Not Medical Advice

The information provided on this Website, including product descriptions, educational content, videos, and blog posts, is for general informational and educational purposes only. Nothing on this Website constitutes medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional, licensed Traditional Chinese Medicine (TCM) practitioner, or registered dietitian before starting any new supplement regimen, particularly if you are pregnant, breastfeeding, taking prescription medication, or have a pre-existing medical condition.

3.2 Individual Results May Vary

Customer testimonials and reviews reflect individual experiences and are not representative of typical results. GLOWE makes no guarantee that any product will produce the same outcome for every user. Results depend on individual health status, lifestyle, and consistency of use.

3.3 Product Suitability

GLOWE products are not intended to diagnose, treat, cure, or prevent any disease. They are formulated as food supplements and should not replace a balanced diet or medical treatment. If you experience any adverse reaction, discontinue use and seek medical advice immediately.

3.4 Allergen Notice

Some GLOWE products may contain ingredients derived from common allergens. Please review the full ingredient list on each product page before purchasing. If you have known allergies or sensitivities, consult a healthcare professional prior to use.

4. AI-Generated Content Disclaimer

4.1 Use of Artificial Intelligence

GLOWE uses artificial intelligence (AI) tools to assist in the creation of certain visual and written content on this Website, including but not limited to:

•Product imagery and lifestyle photographs•Promotional videos and animated content•Illustrative graphics and background visuals

4.2 Sitewide Disclosure

The following disclosure appears in the footer of every page on www.glowehealth.com:

"Some images and videos are AI-generated for illustrative purposes. All product information, ingredients, and reviews are real and verified."

4.3 Scope of AI Use

AI-generated content is used for illustrative and aesthetic purposes only. It does not represent actual clinical outcomes, real customer experiences, or factual product demonstrations. All product information, ingredient lists, health claims, and customer reviews are real and verified.

4.4 Human Oversight

All AI-generated content is reviewed and approved by the GLOWE team before publication. Product formulations, ingredient information, health claims, and customer reviews are sourced from real, verifiable information and are not AI-generated.

4.5 Accuracy of AI-Assisted Content

While we strive for accuracy in all content, AI-assisted writing or imagery may contain imperfections. GLOWE accepts no liability for any inaccuracy in AI-generated content and encourages users to contact us directly with any questions at support@glyfherbal.com.

5. Contact Us

If you have any questions regarding these Terms, Privacy Policy, or Disclaimers, please contact us:

GLOWE Health

Address: Rm20, 4/F, Shing Yip Building, Kwun Tong, Kowloon, Hong Kong

Email: support@glyfherbal.com

WhatsApp: +852 6318 2253

Website: www.glowehealth.com

Last updated: 28 May 2026